FAQ
Get Answers
Have a question? Find answers to the most common inquiries about our property management services below.
General Services
Q: What types of properties do you manage?
A: We manage both short-term (like Airbnb) and long-term rentals — including single-family homes, duplexes, townhomes, and small multifamily properties.
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Q: Do you handle both furnished and unfurnished units?
A: Yes, we tailor our services based on the property type and rental strategy that works best for you.
Owner Experience & Communication
Q: How often will I hear from you?
A: We provide monthly reporting, real-time updates through your owner portal, and reach out directly for anything that needs your approval.
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Q: Can I still use my property sometimes if it’s short-term?
A: Absolutely. We can block off dates in advance so you can enjoy your property when you want to.
Pricing & Fees
Q: What do you charge for management?
A: Our pricing depends on the rental strategy (short-term vs long-term) and services provided. Reach out for a custom quote.
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Q: Are there any upfront costs?
A: No hidden fees. We only earn when you earn — and we’ll walk you through any startup costs before signing.
Maintenance & Repairs
Q: Do you handle maintenance?
A: Yes. We coordinate repairs and maintenance using trusted local contractors. You’ll receive reports and can set approval thresholds.
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Q: Do I get to approve expenses?
A: Yes — you can approve or set limits in advance. We’ll never surprise you with a charge.
Tenants & Guests
Q: How do you screen tenants or guests?
A: Long-term tenants undergo background, credit, income, and rental history screening. For short-term guests, we use platform filters, ID verification, and risk scoring.
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Q: What happens if someone doesn’t pay or causes damage?
A: We handle communication, collection attempts, and initiate proper legal steps if needed. We also offer protection plans for peace of mind.
Reports & Payments
Q: How do I get paid?
A: We deposit earnings directly into your bank account monthly, along with a detailed report through your secure portal.
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Q: Will I get tax documents?
A: Yes. We provide 1099s and full end-of-year statements to make tax time simple.